Afresh Psychiatry & Wellness PLLC

Website Privacy Policy

Effective Date: October 19, 2026
Last Updated: October 19, 2026

1. Introduction

Afresh Psychiatry & Wellness PLLC (“Afresh,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://afreshpsychiatry.com, contact our practice, request an appointment, or interact with our online services.

Afresh provides psychiatric and mental health services, including telepsychiatry, psychiatric evaluations, and medication management. Because mental health information is particularly sensitive, we take reasonable steps to protect information entrusted to us.

This policy applies to our website and online interactions. Patient medical records and protected health information are also subject to applicable federal and Texas laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable, and our separate Notice of Privacy Practices.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal and Contact Information

• Name, email address, and telephone number.
• Information submitted through contact forms or appointment inquiries.
• Communications and preferences you voluntarily provide.

Appointment and Service Information

If you request an appointment or access our services through a third-party scheduling or healthcare platform, that platform may collect information necessary to facilitate scheduling, registration, insurance processing, or treatment.

Health Information

If you become a patient, we may collect medical histories, psychiatric symptoms, medication information, treatment records, and other information necessary to provide psychiatric care. This information is handled in accordance with applicable healthcare privacy requirements and our Notice of Privacy Practices.

Insurance and Payment Information

For patients using insurance benefits, information may include insurance identification details, eligibility information, claims-related information, billing details, and payment information necessary to administer services.

Website and Technical Information

Depending on the technologies enabled on our website, we or our service providers may collect technical information, including IP address, browser type, device information, pages visited, and website usage data.

3. How We Use Information

Afresh may use personal information to:

• Respond to questions and requests.
• Facilitate appointment inquiries and scheduling.
• Provide psychiatric evaluations, medication management, telepsychiatry, and related services.
• Verify insurance eligibility and coordinate billing when applicable.
• Communicate about appointments and practice operations.
• Maintain website functionality and improve the user experience.
• Protect the security of our website and services.
• Comply with applicable legal, regulatory, and professional obligations.

We limit the use of information to purposes permitted by applicable law and consistent with our privacy obligations.

4. How We Share Information

Afresh does not sell personal information or protected health information.

We may disclose information in limited circumstances, including:

Service Providers: With vendors that support website hosting, scheduling, electronic health records, telehealth, communications, billing, payment processing, or other business operations, as applicable.

Healthcare and Payment Purposes: With healthcare professionals, insurers, clearinghouses, and other parties when permitted or required by applicable law for treatment, payment, and healthcare operations.

Headway: With Headway, Inc., as described in Section 5 below, when necessary to support applicable healthcare and insurance-related services.

Legal Obligations: When disclosure is required by law, valid legal process, or applicable regulatory requirements.

Safety and Protection: When disclosure is permitted or required to address certain safety concerns, prevent harm, or protect legal rights.

With Your Authorization: When you authorize a disclosure for a purpose that requires your permission.

Where required, Afresh uses appropriate contractual safeguards with vendors that create, receive, maintain, or transmit protected health information on its behalf.

5. Headway and Insurance Billing Services

Afresh may use Headway, Inc. (“Headway”), a third-party healthcare platform, to facilitate insurance credentialing, appointment scheduling, insurance eligibility verification, claims processing, billing, and payment collection for eligible patients, as applicable to our arrangement with Headway.

When you access services through Headway, you may be asked to provide personal, insurance, and health-related information, including insurance identification details and information necessary to process claims and payments.

Depending on the services provided, Headway may collect, use, receive, or disclose information to facilitate scheduling, insurance administration, claims submission, payment processing, and other permitted healthcare operations.

Information may be shared between Afresh and Headway as necessary for treatment, payment, healthcare operations, and other purposes permitted by applicable law.

Headway maintains its own privacy policies, patient notices, and terms governing its platform and services. Patients are encouraged to review the applicable Headway privacy information to understand how Headway handles their information.

Afresh remains responsible for protecting patient information within its own operations and complying with applicable privacy and confidentiality requirements.

6. HIPAA and Mental Health Privacy

When HIPAA applies, Afresh protects protected health information in accordance with applicable federal requirements. Texas law may provide additional protections for medical records and mental health information.

Our separate Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights regarding your health information, and how to submit a privacy complaint.

This Website Privacy Policy does not replace the Notice of Privacy Practices or any separate consent or authorization required by law.

7. Cookies, Analytics, and Tracking Technologies

Our website may use cookies or similar technologies to support website functionality, measure performance, or understand how visitors use the website, depending on the technologies configured.

Afresh will review the technologies used on its website and provide applicable notices or obtain consent where required by law.

Because we provide mental health services, we take particular care with analytics and advertising technologies that could disclose sensitive information. We do not authorize website tracking technologies to disclose protected health information in violation of applicable law.

You may be able to manage cookies through your browser settings. Disabling cookies may affect certain website functions.

8. Third-Party Websites and Platforms

Our website may contain links to third-party websites or services, including Headway, scheduling platforms, telehealth services, professional directories, and payment providers.

When you use those services, their own privacy policies and terms may apply. Afresh does not control the independent privacy practices of third-party websites.

Please review the applicable policies before submitting personal or health information to another platform.

9. Electronic Communications

You may contact Afresh using the contact information provided on our website.

Please avoid submitting detailed medical histories, psychiatric symptoms, medication lists, or other sensitive health information through ordinary email or general website contact forms unless the channel has been specifically designated as secure for that purpose.

Use the secure patient communication systems designated by Afresh for clinical information.

Electronic communications may carry some risk of unauthorized access. Please contact us if you prefer an alternative method of communication.

10. Information Security

Afresh uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

These safeguards may include access controls, secure systems, workforce confidentiality practices, and appropriate vendor agreements.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business records, meet applicable medical-record retention requirements, resolve disputes, and comply with legal obligations.

Clinical records may be subject to different retention requirements than general website inquiries.

12. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information, subject to legal and healthcare recordkeeping requirements.
• Obtain information about certain data collection and disclosure practices.
• Exercise applicable privacy rights without unlawful discrimination or retaliation.

Requests involving protected health information are handled under applicable healthcare privacy laws and the procedures described in our Notice of Privacy Practices.

To submit a privacy-related request, contact Afresh using the information below.

13. Children's Privacy

Our website is not intended for children under 13 to use independently. We do not knowingly collect personal information directly from children under 13 through the website without consent or authorization when required by law.

Afresh may provide clinical services to eligible minors. When doing so, we follow applicable laws governing consent, confidentiality, and minors' health information.

Parents or legal guardians who have concerns about information submitted through our website may contact us.

14. Texas Privacy and Medical Record Requirements

Afresh seeks to comply with applicable Texas laws governing the privacy and confidentiality of medical records and mental health information, including the Texas Medical Records Privacy Act, the applicable provisions of the Texas Health and Safety Code, and other relevant state laws.

These laws may provide protections or impose requirements beyond those applicable to general website information.

Patients may contact Afresh to request medical records or obtain information about applicable privacy rights and complaint procedures.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website technology, services, or legal obligations.

The revised policy will be posted on our website with an updated “Last Updated” date. We will provide additional notice when required by applicable law.

16. Contact Information

For questions about this Privacy Policy or to submit a privacy-related request, contact:

Afresh Psychiatry & Wellness PLLC

Email: [email protected]
Website: https://afreshpsychiatry.com

Please do not include sensitive medical information in an ordinary email or general website inquiry.